What happens in the cabin
stays in the cabin.

Discretion clauses are written into every chauffeur's employment contract, not left to good manners. No photographs of guests, vehicles with guests inside, luggage or destinations. No social media posts referencing a journey. No discussion of who was carried, from where, or to where — including with colleagues who were not assigned to it.

Chauffeurs do not initiate conversation about the purpose of a trip. Where a guest prefers silence, silence is the default; where a guest wants to talk about the city, they will find the chauffeur knows it well.

To operate a booking we need a name, a contact number, a flight number where relevant, and pickup and drop-off points. We do not need, and do not ask for, passport details, identity numbers or your reason for travelling.

Card payments are processed by the payment provider's own secure infrastructure. Full card numbers never reach our servers and are never visible to our staff.

Booking records are retained for the period required by Turkish tax and transport regulations, then deleted. Flight and location data used for dispatch is purged once the journey is complete and invoiced.

Access to guest records is limited to the dispatch team and the assigned chauffeur, and the chauffeur sees only what the journey requires — your name, the pickup, the destination and the time. Historical bookings are not visible to chauffeurs at all.

We do not sell, rent or share guest data with third parties for marketing, and we do not pass your contact details to hotels, agencies or partner companies.

We operate under Turkish data protection law (KVKK) and, for guests travelling from the European Union, the GDPR. You may request a copy of the data we hold about you, ask for it to be corrected, or ask for it to be erased once the legal retention period has passed. Write to the address on our contact page and we will respond within thirty days.